Refund & Exchange Policy

At Luxe by Londyn, we take pride in providing premium quality hair products and ensuring customer satisfaction. Due to the nature of our products, all sales are final. We do not offer refunds or exchanges once an order has been placed. We encourage customers to thoroughly review product descriptions, care instructions, and ensure selections are correct before completing their purchase. If you have any questions or concerns prior to ordering, please reach out to our customer service team, and we will be happy to assist.

Order Processing

Please note that any orders placed during weekends (Saturday and Sunday) or on public holidays will be processed on the next available business day. Our business days are Monday through Friday, excluding holidays.

  • Orders received after 5 PM EST: Orders placed after 5 PM Eastern Standard Time will be processed on the following business day.
  • Processing times: We aim to process and ship orders as quickly as possible. Please allow up to 24-48 hours for your order to be processed and prepared for shipment. During high-volume periods, such as sales or holidays, processing times may be extended slightly.

Shipping & Delivery

We offer reliable shipping options for both domestic and international customers. Once your order is processed, you will receive a confirmation email with tracking information so you can monitor the progress of your shipment.

  • Domestic Shipping: For domestic orders, if your order is processed after 5 PM EST, it will ship the following business day. Delivery times will vary depending on your location and the shipping method selected at checkout.
  • International Shipping: International orders may be subject to longer shipping times due to customs and import regulations. Please ensure you are familiar with your country’s policies on importing hair products before placing your order.

Contact Us

For any further inquiries regarding your order, product details, or shipping, please contact us. We’re here to ensure you have a seamless shopping experience with Luxe by Londyn.

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